Privacy Policy

Effective date: 13/10/2025

1. Who We Are

Yellow Brick Road Disability Services provides disability support services to individuals in Australia. We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way.

2. What Information We Collect

We may collect the following types of personal information:

  • Name and contact details (e.g. phone number, email, address)

  • Date of birth

  • Emergency contact information

  • Health or support needs information relevant to the services we provide

  • Payment and billing information

  • Website usage data (e.g. cookies, analytics)

We only collect information that is necessary to deliver our services or to comply with legal requirements.

3. How We Collect Information

We collect personal information when:

  • You contact us through our website, email, phone, or in person

  • You register for or use our services or purchase a product from our website

  • You provide information to us as part of your support plan

  • We receive referrals from authorised third parties with your consent

4. Why We Collect and Use Your Information

We use your information to:

  • Provide and manage disability support services

  • Communicate with you and respond to enquiries

  • Maintain accurate records for service delivery and compliance

  • Process payments and invoices

  • Improve our services and website

  • Meet our legal and regulatory obligations (e.g. NDIS, Privacy Act)

5. How We Store and Protect Your Information

Your personal information is stored securely in a password-protected electronic system. We take reasonable steps to:

  • Protect information from unauthorised access, use, or disclosure

  • Keep records accurate and up to date

  • Destroy or de-identify personal information when no longer needed

6. Sharing Your Information

We will not sell or rent your personal information. We may share your information only:

  • With your consent

  • With trusted third parties who help us deliver services (e.g. NDIS providers, medical professionals), and only where necessary

  • When required by law

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if your information is inaccurate or out of date

  • Withdraw consent for us to collect or use your information (subject to legal and contractual obligations)

  • Make a privacy complaint

To exercise these rights, contact us using the details below.

8. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and collect anonymous usage data.
You can disable cookies in your browser settings if you prefer.

We may also use tools like Google Analytics to help us understand website traffic.

Learn more about how Google collects and processes data here.

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of other websites. We encourage you to review the privacy policies of any websites you visit.

10. Contact Us

If you have questions, requests, or concerns about your privacy, please contact:

Yellow Brick Road Disability Services
Email: yellowbrickroadservices@gmail.com
Phone: 0449 768 987
Contact Page here.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/privacy

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.